Refund Policy

1. Overview

This Refund Policy explains when and how refunds may be issued for services purchased on iBoostGG.com (“iBoostGG”, “we”, “our”, or “us”). Because we provide digital, skill‑based services (coaching, boosting, account assistance), eligibility depends on service progress and the specifics of each order.

This policy should be read together with our Terms & Conditions and Privacy Policy.

2. Eligibility for Refunds

• Before Service Start: Full refund if no work has begun and no scheduling commitment was consumed.
• After Service Start: Refunds may be partial, based on the portion of work completed and any non‑recoverable costs.
• Unavailability: If we are unable to assign a professional within a reasonable time, you may request a full refund.
• Technical Issues Caused by Us: If our fault prevents delivery and cannot be remedied, a full or partial refund may be issued.

3. Cancellations

• Customer‑Initiated: If you cancel before work begins, you are entitled to a full refund. If you cancel after work has begun, see “Partial Refunds”.
• iBoostGG‑Initiated: We may cancel and refund if we detect fraud, ToS violations, or operational constraints.
• No‑Show: Missed sessions without prior notice may be non‑refundable.

4. Partial Refunds

When part of the service has been delivered, refunds are pro‑rata considering:

• Percentage of progress achieved (milestones, ranks, levels, items).
• Time invested by assigned professionals.
• Fees paid to third‑party platforms or processors that are non‑recoverable.
• Scheduled slots reserved exclusively for your order.

5. Non‑Refundable Cases

• Orders fully completed as described in the order confirmation.
• Outcomes explicitly not guaranteed (e.g., drops, random rewards, queue times).
• Account actions by game publishers (warnings, restrictions, suspensions, bans).
• Customer breach of our Terms & Conditions or the game’s ToS/EULA.
• Change of mind after substantial progress has been made.

6. Refund Timelines

• We aim to review requests within 3–5 business days.
• Once approved, funds are typically returned by your payment provider within 5–10 business days (varies by bank/provider).

Processing times after we send the refund are controlled by your bank or payment provider.

7. Refund Method

Refunds are issued to the original payment method whenever possible. If not feasible, we may offer platform credit or an alternative method at our discretion.

8. Chargebacks & Disputes

Please contact us first to resolve any issue. Unauthorized or unfounded chargebacks may result in account suspension and investigation. We will provide transaction logs, chat records, and progress data to the payment provider if a dispute is filed.

9. Reschedules & Delays

• Scheduling Conflicts: If a session must be rescheduled due to our availability, you may choose a new slot or request a refund proportional to the undelivered portion.
• Maintenance/Outages: Delays caused by patches, outages, or anti‑cheat updates do not automatically qualify for refunds, but we will work with you to reschedule.

10. Quality Concerns

If the delivered service materially deviates from the agreed scope, you must notify us within 7 days of delivery. We may offer corrections, additional time, partial refunds, or other remedies at our discretion.

11. Evidence & Verification

We may request order IDs, screenshots, in‑game logs, timestamps, or session recordings to verify claims. Failure to provide reasonable evidence can affect eligibility.

12. Digital Service Specifics

• By granting account access or confirming a coaching/boosting start, you acknowledge service consumption begins.
• Randomized in‑game systems (drop rates, matchmaking, RNG) are outside our control and not grounds for refunds.
• Security steps like enabling 2FA and changing passwords after service are your responsibility.

13. Regional Consumer Rights

Nothing in this policy limits statutory consumer rights that may apply based on your location. Where a mandatory cooling‑off period exists for digital services, refunds may be reduced or denied if execution has begun with your express consent.

If you are in the EU/UK, starting a digital service within the withdrawal period typically waives your right to a full withdrawal once the service is fully performed. If you are in Brazil, the 7‑day regret right (art. 49, CDC) may apply to distance sales; however, deductions can occur if service execution has started with your consent. Please contact us for guidance.

14. How to Request a Refund

To request a refund, please contact us with the following:

• Order ID and email address used at checkout;
• Game and service purchased;
• Description of the issue and desired resolution;
• Any supporting evidence (screenshots, logs, timestamps).

Send your request to support@iboostgg.com or via our official Discord channel.

15. Policy Updates

We may update this Refund Policy from time to time without prior notice. Changes become effective when posted on this page. Your continued use of the website after updates constitutes acceptance of the revised policy.

16. Contact

• Email: support@iboostgg.com
• Discord: Add your official Discord link
• Website: https://iboostgg.com